Here are a few things you might consider when considering a refurbished headset.
If you’re looking for multiple units and the costs are taxing your budget, this may be a call to action to consider looking into refurbished models.
Before ever consider a refurbished headset, understand the warranty. Warranties vary depending on the company. We're always in favor of having a longer warranty to protect your investment.
Ease of replacements
Not all warranties are created equal as not all companies who stand behind the warranties are created equal. With this in mind, you will want to make certain that you fully understand the length of warranty, what it includes as well as excludes and how an exchange or return would take place. This way, you won’t have any unexpected surprises should you have need to exchange or return a product.
Realizing that a refurbished headset is one that’s been used previously, you’ll want to understand what steps have been taken to sanitize the headset before being redistributed. After all, who wants to risk using a previously used headset that hasn’t been properly sanitized?
It’s reasonable to ask what measures have been taken to check sound quality to confirm it’s performing at acceptable sound quality levels. Any company that’s committed to providing good quality refurbished products will have a testing process to assure the product is operating at optimum sound levels.
Is the company new to the business or is the company a long time, reputable one? This is not to say that a newer company cannot provide an adequate product, but after all, this is YOUR money we’re talking about here so the final decision rests on your shoulders. As with anything you might purchase, it’s very helpful to work with a company that has a track record, reviews and references. So take some time and check out the company so you’ll be comfortable with who you’re investing with.
As long as you’re dealing with a reputable company that stands behind the products it provides, you shouldn’t be hesitant to look closely at refurbished headsets. You’ll save money which can help to stretch your budget, provide more staff with hands free headsets while enhancing productivity in the process, all of which can look pretty good at the end of the day.