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Choosing The Right Wireless Headsets For Office Phones Can Be Tough

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Choosing The Right Wireless Headsets For Office Phones Can Be Tough

Posted by Drew Merritt on Jul 28, 2016 2:27:51 PM
Drew Merritt
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Which wireless headsets for our office phones will work best with the employees? Are these headsets compatible? What's the difference in price? How long is the warranty and what does it cover?

These are all real questions that you could be asking yourself before you make the investment to roll out wireless headsets for office phones.

If you're still using corded office phones, then a few names to mention that you would recognize is Cisco, Polycom, Avaya, Nortel or AT&T just to name a few. 

Whether this is your first time investing in wireless office headsets or you're upgrading from corded to cordless, consider these 4 factors before you make your choice.

Compatibility

With the various makes and models of office phones on the market it becomes confusing on what headset is compatible with your specific phone. 

3 common misconceptions about wirelesss headsets for office phones

1. Bluetooth headsets won't work for our environment because of security concerns

A: Wireless headsets for office phones don't operate on Bluetooth. These types of headsets operate on a technology called DECT, which is fully secure in even the most security conscious environments like Banks, Hospitals and Government agencies.

2. Wireless headsets that work with my office phone should allow me to answer/end phone calls right?

A: In most cases in order to have the ability to answer/end phone calls from the headset, you will need a Handset Lifter or an EHS cable. These cords are always sold separately!

Whether it's bundled in together or you buy both separately, any way that you slice it, you're paying for this accessory. There are some office phones out there that have a feature built in which doesn't require any separate accessory to have the ability to answer/end your phone calls from the headset. 

3. Our phone provider only says one brand of wireless headsets is compatible

A: Whether you have a VOIP corded phone or an analog corded phone, there are many of great  wireless headset options to choose from that are compatible! Tell us what your ideal needs for a headset are, and we can give you choices to what would work best for your environment. 

Warranty

To protect your investment, what does the warranty cover? This has to be a huge concern because if you're investing in a wireless office headset, you can pay anywhere from $180-$400. It's a waste of money to roll out brand new headsets to only find out employees are breaking the headsets or the headsets become defective. Knowing exactly how long you're covered for, what the warranty covers AND how the warranty process works, will protect your investment, saving you time and money. 

Lets do the math here. If you were to invest $249 per headset for example and you have a 2 year full protected warranty. You're covered for a minimum of 2 (many customers have their headset for 5+ years) years for that headset to be working great and fully covered. In that scenario if the headset were to break after 2 years, would $10 a month be worth it for you to increase productivity and have happier employees? 

If you were to do the math of an employee having a headset for 5 years it would be $4 a month! 

Price

The BIG question. What's the price? Depending on what your needs are, will ultimately depend on what wireless headsets you'll need for your office phones. More offices are changing to an open work space, which is requiring employees to have a headset that fully encloses their ears to block out background noise. My recent blog I wrote loud office noise is a productivity killer, shows that 61% of employees agree loud colleagues are the biggest office distraction.

Do you want a headset that connects with your office phone only? Or is there a need to connect a headset to your office phone AND computer? Computer connectivity is convenient for anything relating to Skype calls, video conference calls, listening to webinars, voicemails or even music! This would also, be another factory that will effect price.

With the future moving towards more computer applications like Softphone clients and video conferencing, in my opinion it's a smart choice to have a headset that connects to both your corded office phone and computer. It would be unfortunate to invest in a single connection headset, only to find out that you're now changing your phone system to be used through the computer. 

Support

When it comes to rolling out wireless headsets for a number of people, it can be tough to manage sometimes. If employees don't have the support needed to ensure their headset is working right at all times, they wont use the headset! That means money wasted which could have gone somewhere else and that employee is still using the old headset or cradling the handset.

When you roll out a number of headsets, in many cases if the headset isn't working like it should when it's first installed, the headset gets moved to the side, collects dust and no one is notified. IT professionals have bigger and better things to worry about other than managing headsets. But at the same time many office workers rely on their headset to get their job done, which also increases productivity.

Conclusion

Choosing the right wireless headsets for your office phones can tricky but we are here to help. Contact us and we can tell you exactly what headsets are compatible for your needs. 

 

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