Here’s What You Need To Know About Headset Compatibility And Phones

Headset and phone compatibility

Headset and phone compatibility

One of the most common questions that comes up when discussing office Headsets is compatibility. Knowing which headsets work with your phone can many times be difficult to figure out.  That is, until today! You can now forget about these and other similar questions.

  • Will this Plantronics headset work with my phone?
  • My phone is pretty old, I wonder if a new wireless headset will work with it.
  • We have headsets, but we just got new phones. Will our old headsets work with our new phones?
  • I’ve been reading about the new Discover headsets. We use Plantronics now. Will Discover headsets work with our current phones?
  • I was using some older phones and we just updated to new Voip phones. What brand of headset works with our new Voip phones?Let's get started animated image

Hopefully, when you read this Blog, it will help to answer a few questions or clear up any confusion you might have about headset and phone compatibility.

con·nec·tiv·i·ty.  It’s all about connectivity.  Your phone has connection ports as does your typical commercial grade wired or wireless headset. Let’s start with your phone. A typical office phone will have several ports, but for the sake of this discussion, we’ll limit those to the HEADSET and the HANDSET ports. The image below illustrates these two ports. If your phone doesn’t have a headset port, don’t worry because as long as it’s a desk phone that has a corded handset receiver, headsets will work fine.

Headset and Handset port on desk phone

The Bottom Line

door key   In general, any Analog phone, Digital phone, Centrex phone or Voip phone, single line or multi-line that has a wired handset (coil cord and handset receiver) will work fine with a wired or wireless office headset by any of the leading headset providers. PERIOD!

Beyond the Bottom Line

Handset port.  Every wired desk phone, Analog, Digital, Centrex or Voip will have a handset receiver. The receiver has a coil cord that has clear plastic clips on both ends of this cord. One end plugs into the handset receiver and the other end plugs into the handset port on the phone. In the case where your phone doesn’t have a headset port, here’s how you’d make a simple connection using most any commercial grade wired or wireless headset such as Plantronics, Jabra, Sennheiser, Discover or Vxi.

  1. Unplug the handset coil cord where it plugs into the body of your phone
  2. Take the Headset telephone interface cable (Headset connector cord) from your headset and plug it into the HANDSET port of your phone.  Note that a wired headset normally requires a headset amplifier and it’s the amplifier that has the telephone interface cable you’ll plug into the handset port of your phone.
  3. Plug the handset receiver coil cord into the HANDSET port on the telephone amplifier. You’ll see an icon of a handset on the amplifier. Plug into this port.

graphic of color blocks spelling done!

To make or take a call you need to remove the handset receiver from the cradle, make sure your headset amplifier is set for headset and not handset.

Going through this explanation is to illustrate that a wired or wireless headset can be used on your phone even if it doesn’t have a headset port or jack, but what if it does?

word art spelling Here's the Scoop!

Headset port. Having a headset port helps to make it more evident that a headset will work on that phone. A wired headset needs to be ordered with a coil cord (sometimes referred to as a lower control cord or direct connect cord) that has a clear plastic clip on the end which plugs into the headset port of your phone. The headset would then be activated by pressing the HEADSET button on the phone keypad. Pretty much plug and play.

A wireless headset can be connected to this phone as well. The specific way in which a wireless headset connects depends on what components you have. For example:

  • Wireless headset alone – Connects via the headset port
  • Wireless headset & handset lifter* – Connects via the handset port
  • Wireless headset & EHS cable** – Connect via the headset port

* Handset Lifter “lifts” the handset receiver from the phone cradle enabling remote call answering which is a hugely popular feature. Here’s what a lifter looks like (see below). Power is derived from the wireless headset charging base where it plugs into.

Plantronics HL10 handset lifter


** EHS (Electronic Hookswitch Cable) electronically enables remote call answering and compatibility of this device is dependent on the specific make and model of phone. This means that some phones can be used with EHS cables and others cannot.  In the case where you have a phone that isn’t EHS compatible, you’d use the Handset Lifter instead.

Here’s an image of a typical EHS Cable used for remote call answering.

APU 75 - mcomm


The key point to be made here is this:

door key  If your phone has a headset port, be confident in knowing that both wired and wireless office headsets will work with it perfectly fine.

Generally, most people have questions when it comes to specific makes of headsets being compatible with specific makes of phones. Being that there are many possible combinations of phones and headset brands which helps to make things confusing. So the main, bottom line message in this Blog is to say that so long as your phone has a handset receiver with a coil cord, you can use most all brands of wired and wireless headsets. Hopefully this helps to answer a question or two for you, but if you still have questions, contact us directly and we’ll be happy to help further.

TIME FOR NEW HEADSETS? If so, why not trade in your old headsets and receive credit you can apply towards new? You’ll save money, save the environment and reduce clutter around the office too. We’ll even cover the cost to ship them to us. Click on the banner below to request your free trade in quote today.

CTA Trade in v1


Did you find this Blog helpful_