Answers to those nagging questions about the beep tones heard on your Plantronics CS540 wireless headset.
So you’re using a Plantronics CS540 wireless headset and you hear the occasional beep tones in your headset earpiece. Dazed and confused, you begin pondering the question, what does it all mean or should I be concerned like when your check engine light comes on knowing that I really don’t have the time or interest to figure it out? Regardless of your view, you’ve come to the right place to get quick answers on what the heck all the beeping is about.
I think I hear beeping…
The truth is, whenever your Plantronics CS540 headset is beeping, it’s telling you something. No, it’s not telling you to pick up a loaf of bread on your way home from the office, but it is giving you some feedback on things relating to your headset.
If you hear beeping in your C054 headset, it could be one of these conditions:
- Low battery
- Out of wireless range
- Incoming phone call
- Conferencing status
- Hearing Volume status
- Microphone Mute status
- Headset not paired to the base
So, here’s the question:
How do you know which beep tone your hearing?
Glad you asked!
The beep tones heard in your headset earpiece can be a single or multiple tone. To help better explain these tones, I’ve grouped them by single or multiple tone with explanations of what each might be telling you.
HEARING VOLUME. When adjusting the incoming hearing volume using the small button on the headset top, you’ll hear a single beep tone each time you ratchet up or down the hearing volume.
LOW BATTERY WARNING. When your battery is low and needs recharging, you’ll hear a repeated, single low tone every 15 seconds if on a call.
BAD BATTERY. If you haven’t changed out your battery in a year or two, it’s likely not able to hold a charge as it once did. If this is your situation, you’ll probably begin hearing that familiar beep sound in your headset soon after your work day begins. The solution? Replace the battery.
BACK IN RANGE NOTICE. You’ll hear a single mid tone when you’ve returned from being out of range.
OUT OF RANGE. If you’re NOT on a phone call and you step out of range and press the call control button (on/off button), you’ll hear a single tone in the earpiece.
CONFERENCE GUEST EXITS. When using the conference feature on the headset, the primary will hear a single beep tone when a headset conference attendee exits.
CONFERENCE GUEST NOT JOINED ON CONFERENCE CALL. Should the primary not press the call control button with 10 seconds following the request of a guest to join a conference call, the guest hears an error tone in their headset.
INCOMING CALL. When you’re using the optional handset lifter or Electronic Hookswitch Cable and receiving an incoming call, it’s normal to get three beep tones in your headset. This provides you with call notification and the ability to answer it remotely.
HEARING VOLUME MIN & MAX. When adjusting the hearing volume via the headset top, you’ll hear a multiple beep tone in the headset earpiece when you’ve reached the maximum and minimum settings.
LOW BATTERY. If NOT on a call and the call control button is pressed, you’ll hear three low tones in the earpiece.
MICROPHONE ON MUTE. When the headset microphone is muted, you’ll see a solid red LED on the charging base and you’ll hear three high, quiet tones in the background.
OUT OF RANGE. While on a call, if you walk out of range, you’ll hear three low tones.
INCOMING CALL DETECTION. If you’re using an HL10 handset lifter or EHS cable for remote call answering, you’ll hear three discrete beep tones alerting you of an incoming call.
FIRMWARE. Though less common, while on a headset conference call, the primary could hear a triple tone indicating that a guest attendee’s headset has different firmware compared to the primary headset. This won’t prevent having a successful call.
JOINING A CONFERENCE CALL. The primary will hear a triple beep tone when a guest places their headset into the charging cradle of the primary’s base, indicating they’d like to join the call. If the primary wishes to add the guest into the call, primary presses the call control button within 10 seconds of hearing the triple beep.
HEADSET NOT PAIRED TO THE CHARGING BASE. Should the headset lose pairing to the base, or, if you’re trying to use a different headset (other than the original headset top), you’ll hear a multiple beep tone in the headset earpiece. This is telling you that you aren’t paired to the base.There you have it, all that headset beeping explained! I hope that this helps you to better understand the sound you hear in your CS540 headset. If not, we’re here to help you in any way we can. Just contact us and we’ll be happy to assist free of charge.
If it’s time to update your headset or refresh the office, don’t toss out your old headsets or let them gather dust in a storeroom. Instead, contact us to get a trade in quote.