Anyone who’s used a headset knows that unexpected sound related issues can occur. For example, you might be on a call and the sound quality is perfect and the very next call you experience difficulty in being heard by your caller. Confused, dazed and without question, perplexed, you ponder what might be the cause of this.
Though this can be a total mystery, what can you do with your headset besides launching it into the next zip code?
Not being able to be heard by your callers can be broken down into man categories.
- Not being able to be heard at all
- Being heard, but intermittently
- Being heard, but not loud enough or clear enough
I’d like to address item number one on the list above; not being heard at all. So, what can you do in the way of on-site troubleshooting to remedy this aggravating and annoying issue? Below are 5 troubleshooting tips you can try to get your headset microphone back up and working.
Naturally there can be other reasons why your headset has decided to not cooperate with you and clammed up. You could have a microphone that’s gone or going bad. You can have a short in the wiring. You can have a short in the Direct Connect Cable. You might need batteries replaced in the amplifier.
If you, or someone in your office is having trouble with their headset, contact us and we’ll be glad to help and the service is free of charge.
TIME FOR NEW HEADSETS? If so, why not trade in your old sets and receive credit that you can apply toward new one? You’ll save money, reduce clutter and help our environment too. Just click on the banner below to request your free trade in quote today.