Headsets for the office come in all sizes and shapes. Over the head, over the ear, single ear, double ear, behind the neck, convertible, headsets with wires, headsets without wires, Bluetooth, Mobile, Dect, PC and more. So, with all the available options how do you go about sorting all this out to make a sensible, fairly priced, appropriately featured headset that will meet your needs today and hopefully in the future as well?
1. Start by deciding if you’re interested in a wired headset or wireless headset. From there, you can narrow your search to specific brands such as Plantronics headsets, Jabra headsets, Discover headsets or Sennheiser. For the sake of this blog, I’m going to assume that you’ve given some thought to the wired/wireless question and have decided on a wireless option for you and your team.
Searching for that perfect wireless headset can many times feel like trying to find a needle in a haystack…
So where do you begin?
2. Narrow down what you want the headset to do. Today, Office Wireless Headsets connect to desk phones, computers and Bluetooth devices. So, begin your hunt for that perfect wireless headset by evaluating what your current needs are and what you anticipate your needs will be in the next 3-5 years, which is the approximate amount of time you’ll have these new wireless headsets or call center headsets.
Something to keep in mind here is the global migration towards Unified Communications (UC) that does affect office headsets. UC deployments can result in the elimination of traditional desk phones. If this is something that’s on your company radar, you’ll want to factor this in as an important point to consider when making your office wireless headset selection.
Additionally, video conferencing, which was previously a process that required groups to gather in one central conference room, has now migrated to our computer desk tops.
With PC based video conferencing applications such as Skype for Business, Zoom, Blue Jeans, Vidyo and more, everyone who works in an office now has the means to affordably conduct video calls right on their PC. That’s a good thing right? Sure is, but to make this experience the best it can be, you’ll need a good quality USB headset. Keeping with the theme of this blog, you’ll want to consider a wireless headset that has USB connectivity such as a Discover D901, D902 or D903. These headsets, like others, connect to your office desk phone, but they also connect to your PC. This cross connection is done simply by pressing a button on your headset charging base. In doing so, you can toggle seamlessly between your office desk phone and your PC for video calls, webinars or even listening to music while you work. Super nice feature and it works flawlessly.
Now that you’ve decided that you want a headset to connect to a desk phone AND to a PC, you can check that off your list and move on to the next thing.
3. You’ll want to consider the different available wearing styles. Wireless headsets come in a variety of wearing styles. Each has its own unique fit and feel as well as price point. Generally speaking, one size doesn’t fit all because some people have sensitivities to headbands (gives them headaches due to the pressure). Others have difficulty finding an on ear headset that stays on securely. With different preferences like these that are common in virtually all office environments, it’s a challenge to get the perfect headset for everyone. This takes time, patience and determination.
Given that wireless headsets allow you to roam freely around the office wire free, there’s another evaluation point that should be on your radar.
4. Wireless talk range. How much wireless talk range would you like? How much wireless talk range do you need? Not all wireless headsets provide the same talk distance so depending on the amount of distance you want or need, will help to point you into the direction of certain models. Here’s an example of what I mean.
As you can see, there’s a lot of differences in the range offered by the various headset manufacturers. Knowing this helps to underscore the value in knowing what kind of range you’re needing when doing your product selection. Want to know more about office wireless headset range? Check out a related blog on this subject.
5. Talk time. As with wireless talk range, headsets do vary on how much talk time they offer.
If your needs are demanding and you spend a lot of the day on the phone, you’ll want to explore how much talk time is offered by the headset(s) you’re considering. The other piece of this is how long does it takes to recharge the battery once drained. This is often overlooked but means a lot especially in those cases where someone left their headset off the charger overnight only to return to work facing a dead battery. The result of this means they’ll be using the handset, cradling it on their shoulder for the next few hours.
Most headsets will give you between 6 to 9 hours of talk time though some can provide up to 13 hours. Battery recharge time can vary as well and range from 45 minutes as is the case with the Discover D901 , D902 and D903 models for a full recharge to other models that commonly require 3 hours. To learn more about office wireless headset talk time, you can go HERE to check out a blog on the subject.
6. Warranty. Like many things with office wireless headsets, not all warranties are the same either.
Not only do you have variations with the length of the warranty, but differences on how in-warranty exchanges are handled. For example, some companies require that you send in the defective, in-warranty device before a replacement will be shipped to you. Others may ship you a replacement prior to receiving the defective product (Advance Replacement). Given a choice, advance replacements are always more convenient, so keep a sharp eye out for length of warranty and how they’re handled!
7. Product Support. How does the vendor provide support after the sale? When you call in are you told to call the manufacturer? Are you connected with someone who really doesn’t understand nor know the product? Or, do they have good product knowledge and are pleasant and able to assist? Ideally, you want a vendor who you can easily reach and makes the support process easy too. They should also be knowledgeable, with a pleasant and helpful personality. So when shopping for Plantronics wireless headsets, Jabra wireless headsets, Discover or Sennheiser, make sure to get the details on how your need for setup, troubleshooting or warranty support is handled. You’ll thank yourself in the long run.
8. How the product looks. Some people really care about the way a product presents itself and how it looks overall.
Do I like the way it looks? Do I care about how it looks? Does it matter to me or not? Am I more focused on the sound quality, features and reliability over the fit and finish or is the product appearance an important element of the overall product evaluation? If the appearance of an office wireless headset matters to you, then having a first hand look might be a good idea. You can ask the vendor to provide you with a sample that you can look at and test. By doing this, you’ll be sure to know what you’ll be receiving once your order is placed without surprises and for sure, without disappointment.
9. Price. This is at the bottom of my list though not really by design.
For some office wireless headset buyers, price might appear more towards the top of their list. For others, price might be much further down the line, giving way to other, more important factors like features, functionality, support, vendor and more. As you gather together all the needed details by which to make a headset buying decision, price will surely appear on your list somewhere. Ask yourself how important is price in the overall picture? What’s most important? What’s least important? Giving thought to this subject can help to put the price matter in its proper place.
- What do you want or need, wired or wireless headsets?
- What do you need the headset to do? What do you need it to connect to?
- What wearing style do you want or need? On-ear, over-the-head, convertible?
- What amount of wireless talk range do you need?
- How much talk time do you need?
- How important is a warranty to you?
- How important is product support to you?
- Is product appearance important or is product functionality, reliability etc more?
- How important is price? Am I wanting the cheapest price or are other things more important to me?
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