Wireless headsets that are used in an office have a rechargeable battery. These batteries are recharged by placing them into the headset charging cradle/base. Once charged, which can take from 45 minute as in the case of the Discover D900 series and up to 3+ hours for many other brands such as Plantronics, Jabra and Sennheiser, the headset is good for several hours of talk time.
After the office wireless headset battery is charged, the wearer can expect to receive between 6 to 10 hours of talk time on average. Some brands might provide more, while others less, but a good overall average would be around 8 hours of talk time with the optimum amount of talk time being realized when the headset is brand new.
What happens once the headset begins to age?
An Office Wireless Headset is used and recharged over and over again for days at a time, weeks at a time months and even years. It isn’t realistic to expect this small battery to continue to provide that full (in this case) 8 hours of all day talk time. Like with batteries in other devices such as laptops, cell phones, heck even cars, the batteries just can’t continue to provide the original amount of juice to keep these devices powered and performing like when they were new. Office wireless headsets, like people, get tired and simply run out of energy.
So how will you know when it’s time for you to replace your battery in your wireless office headset?
Here are a few questions to ask yourself which can be helpful in determining if your headset is no longer cutting the mustard when it comes to giving you enough talk time.
If you’ve had your headset for over a year and especially over two, then it’s likely that you need to replace the battery. Have you noticed a low battery beep tone in your headset mid-morning or mid-afternoon that you never heard when the headset was new? If so, this is a classic indication that the battery talk time is diminishing and is in need of replacement.
Do you notice that the blinking light on the charger never stops, even when you come to work on Monday morning and the headset has been on the charger all weekend? Could be your battery isn’t wanting to take and hold a charge any longer. If this is your situation, on the hot dog scale, I’d give this a half hot dog and for sure time to investigate this further.
It’s normal for a wireless headset battery to have diminished talk time. Charging the battery, draining it through daily use and then recharging continually causes the battery to progressively lose its available talk time.
The key here is to pay attention to how much talk time during the day you’re receiving and whether it’s meeting your needs. If you’re only able to get a half day use out of your headset before that familiar beeping sound shows up and your job requires more, then a quick call or email to your headset vendor requesting a replacement battery would be in order and likely solve the problem.
The bottom line is if your headset isn’t giving you enough talk time to get you through the day, then it’s time for a new battery. They’re very inexpensive and for most office wireless headset models, you can change them out yourself. Be aware though that some wireless headset models don’t allow for in-the-field battery replacements. Some of those that fall into this category include:
- Jabra Pro 920
- Jabra Pro 930
- Plantronics CS530
- Plantronics Savi W730
- Plantronics Savi Office
- Plantronics CS70 & CS70N
The manufacturers recommend a headset top replacement rather than a battery replacement. I find this to be a less than desirable approach. In all liklihood, the headset itself is just fine but just in need of a battery refresh. Additionally, the replacement headset cost far exceeds the cost of a simple battery replacement. Something to keep in mind if you’re in the market for a new headset.
Some vendors, we being one, can replace batteries in the models listed above which helps you to avoid the added cost of replacing the entire headset earpiece. If you have any questions on this or would like more information, contact us and we’ll be happy to help you in any way we can.
If you’d like to check out a related blog post on the subject of headset talk time, you can find it here.
Lastly, if your headset has seen its last rodeo and the time has come to replace it, check out our 2017 catalog. You’ll find headset solutions if you work in an office or call center or even if you’re a remote worker. You’ll also see some fully refurbished products that carry the same warranty as new and can save you up to 60%. check it out by clicking below.