If you work in an office or have a staff that works in an office that spends a significant amount of the day on the phone, you should seriously consider using headsets.
Headsets are more than a fashion statement. Headsets are more than simple convenience. Heck, using a headset is better than winning the lottery!
Still, using headsets makes a lot of sense, especially if you spend a lot of time on the phone each day. For those not using headsets, they’re likely talking on the phone, cradling their handset while using their PC which can be very inefficient. Below are the key risk areas of not using headsets in your office or call center.
LOWER JOB PERFORMANCE
Studies have proven that when an office worker uses a telephone headset, they’re significantly more productive. Using a wired headset over a handset receiver is far better and significantly more efficient. Move up to a wireless headset and the productivity figures rise even higher.
An independent study done by H.B. Maynard & Co. found that adding hands-free headsets for use with office phones improved productivity by up to 43 percent. Most Managers today would love to get productivity gains like this.
The issue, at its core, involves what to do with the telephone handset when attempting to use your office computer. Typically, a non headset user will need to hold the phone receiver in one hand and attempt to type with the other. Worse yet, pinching the receiver between the neck and shoulder. Over an extended period of time cradling a receiver can be painful and lead to a number of different ailments putting the worker’s health at risk.
As mentioned in #1 above, the act of cradling/pinching the handset receiver between your neck and shoulder contributes to a number of ailments. The picture below helps to show how this activity is less than ideal as it puts the worker in a very unnatural position. For those not using a headset and routinely practice cradling handsets, it can result in a number of physical ailments including
- numbness in the arm and hand
- shoulder and back issues and of course
- neck problems.
According to a Santa Clara Valley Medical study conducted by H.B. Maynard & Co., headsets reduce neck, upper back and shoulder tension by as much as 41%. That’s significant!
WORKER COMPENSATION CLAIMS
Nobody wants to submit a workers comp claim and no businessperson wants to see one submitted. Still, if you have a staff who spends a lot of time on the phone and you see routine “handset cradling” going on, you’re rolling the dice on being the next lucky workers comp claim recipient.
If you’re an employee who does this, talk to your manager and see if they can’t provide you with a headset. They’re not all crazy expensive either. Office headsets come in a variety of wearing styles and prices too. You can even consider a fully refurbished headset like this. Even comes with the same warranty as a new headset. So don’t let the boss off the hook easy. It’s worth pushing a little in order to be healthier in the workplace and you’ll get more work done each day as well.
If you’re a person who manages an office staff, take a close look at the amount of time your people are spending on the phone. Also, when observing, look to see if there are people who are cradling the phone on their shoulder. And by the way, don’t go down the road of getting a shoulder rest. All too often these are purchased as an affordable approach to addressing the need for a headset. Shoulder rests are a band aid at best. You’ll be ahead of the game if you tackle the problem head on by looking into some affordable, reliable and justified wired or wireless headsets for your staff. They’ll be happier, healthier and without question, more productive.
If you’d like to read another article on this subject, you can go here.
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