Wireless headsets used in offices are only half efficient until they’re teamed up with a handset lifter or Electronic Hookswitch Cable (if your phone is EHS compatible).
This blog will focus on the Handset Lifter such as the Plantronics HL10 and will attempt to give a few points as to why these are so valuable when used in an office.
First, what is a handset lifter? As the image above shows, it’s not a sport you need to train for, but instead, a small device that adheres to the surface of your phone, beneath the handset as shown below.
Here are a few examples of other Lifters. As you’ll see, they all follow the same design principle and for what they’re designed to do, they do a very good job.
The purpose of these devices is to work in tandem with a wireless headset and provide you with an audible incoming call alert, remote call answering and remote call termination.
Murphy’s Law, that’s what!
You know what I’m talking about. We’ve all experienced it. You’re expecting an important phone call and you wait and wait and wait. No call. The only call you’re getting is a call from nature and the short time you were away from your desk, guess what? Yep, you’ve got a message waiting and it’s the call you were expecting (of course).
A wireless headset alone is great, but when you add a handset lifter such as a Plantronics HL10, the headset goes from great to flat-out AWESOME! When you step away from your desk and receive a phone call, you’ll hear a quiet beep tone in the earpiece of your headset. This is alerting you that you’re receiving an incoming call. To take the call, simply press the call control (on/off) button on your headset. Once this button is pressed, the lifter “lifts” the phone receiver out of the cradle and the call is sent to your headset.
- No more missed calls
- No more messages to listen to
- No more calls to “return”
- No more phone tag
The answer to that question is YES. Studies, such as the H.B. Maynard & Company study, show that using a headset makes you up to 43% more productive when compared to using a regular phone handset.
A Handset Lifter is not only an enhancement to a wireless headset, but it makes you more productive during the day. Not having to run to your desk to catch a call or return to your desk to end a call is very convenient and helps you to get more done.
So, if you want to be more productive and have loads more convenience, look into adding a handset lifter to your wireless headset order. Believe me, you’ll be happy you did!
Want to get more information on headsets? Download our 2017 headset buyers guide to learn more. The download is free and you won’t get spammed either.