5 easy ways to fix echo in your office headset

business woman with headset saying how do I get rid of this Headset echo?

business woman with headset saying how do I get rid of this Headset echo?

Anyone that’s used a headset in an office setting knows that things like static, echo, dead batteries and inconsistent sound quality can all be hard to deal with.

This Blog is going to focus on one of these aggravating and annoying issues.


That is, that tinny sound that can cause you to hear your own voice or maybe even a delay in the conversation. No matter which, echo in a headset is hard to cope with when trying to do your job on the phone.

I’m going to break this blog down into two sections.

key takeaways or read more

To begin, echo is great if you’re a bat, a dolphin, a crew member on a sub or if you’re standing on the edge at echo point waiting to hear your voice come back.

echo from a mountain, bat flying, submarine, dolphin

In an office though, echo isn’t something anyone looks forward to and certainly not something that’s warmly embraced.

Echo in a headset is normally something that’s quick and easy to resolve. Try the suggestions below to see if these will help rid your headset of unwanted echo.

  1. Try turning down the volume on your phone
  2. Try re-positioning the microphone so that it’s below your lower lip
  3. Try turning the volume of your microphone down
  4. Try turning the headset hearing volume down
  5. Try putting the headset compatibility button into a different position

Echo, in general, is normally a condition brought on by volume(s) being up too high. By turning them down and then SLOWLY bringing them back up to an appropriate level, you should have good success in eliminating echo.

If you’d like to get some help contact us and we’ll get things going for you faster than Harry Potter with a magic wand.

Harry Potter pointing a wand

If you’d like to get more detail on these suggestions, see below.

  1. Turn down the volume on the phone. Most office desk phones will have the feature of raising or lowering the volume. Many times this controls the hearing volume and ringer volumes. Still, a great place to start in eliminating echo from your headset.

telephone keypad

2. Re-position your microphone so that you’re not talking directly into it.  It’s not necessary to speak directly into the microphone on a headset. Watch newscasters and you’ll see that they talk over the microphone rather than into it. It helps to give you better sound quality. As a general rule of thumb, position the mic two fingers distance from the corner of your mouth and just below your lower lip.

two images of a woman wearing and adjusting her headset microphone

3. Turn your microphone down. Every commercial grade wired or wireless headset provides you with the ability to raise or lower your speaking volume. This can be referred to as your mic volume or your “TX” volume. Below are a couple of examples of what to look for on your headset.

two images of adjustments on a telephone headset amplifier

Lowering your microphone volume by itself can fully resolve echo in a lot of situations.

4. Turn your headset hearing volume down. Echo, at its core, is typically a result of volumes being up too high. This can be several volumes (microphone, telephone and/or hearing volumes). One thing to check for is how high your hearing volume is set.  Try lowering it down after you’ve lowered the telephone volume. Below are a few examples of headsets and where to find the hearing volume adjustment. If you have a model other than what’s pictured below, know that your headset will also have an adjustment like this.

Plantronics Savi 740, CS50 and Plantronics CS530

5. Check the Headset compatibility setting. This is an adjustment found in all commercial grade headsets (wired or wireless) that allows the headset to adapt to different types of phones. If the button on the amplifier base got switched to a different setting, it could be what’s causing you to hear echo.  Check your setup guide to see what your headset needs to be set at and then make sure it’s on that setting. If you’re unsure about this, just contact us and we’ll be glad to assist you. Below are a couple of examples of this compatibility/configuration adjustment. Having this on the correct setting can make a huge difference in the quality of sound you hear.

Plantronics CS55 and Plantronics CS540

A few things about echo that’s important to know is it’s common to experience this at some time during your use of a headset. The second, and maybe the most important point, is that it’s normally quick and easy to clear it up.

If you give these tips a try, I’m confident that echo in your headset will be a thing of the past!

If you’re new to the world of office headsets, download our beginners guide to office headsets. This guide will give you helpful information on the basics of headsets that will give you a good understanding of the different types of headsets available today.

graphic saying get the guide by clicking here