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Is a Handset Lifter needed when ordering or using an office wireless headset?

Many people are confused about whether or not a handset lifter is needed when ordering or using a wireless headset. This blog answers the question directly.

Man looking at a Plantronics HL10 asking if he needs one

This question is asked all the time because the answer isn’t always clear. I have a wireless headset and I’m not sure if a handset lifter is required. Asked another way, will my wireless headset work without a handset lifter?

The short answer is YES, you do not need a handset lifter for any wireless headset to work, no matter what brand it is.

Plantronics wireless headsets such as the CS50, CS55, CS70N, CS351N, CS361N, CS540, CS545 and all Savi wireless headsets will work perfectly fine without a handset lifter.

Discover models D901, D902, D903 and D904 all work great without a handset lifter.

Ditto for all Jabra and Sennheiser wireless headsets as well.

Having said this, lets take a quick look at a lifter and what it does. By doing so, it will help to illustrate its exact purpose and why it’s not a required component for your wireless headset to operate independently of it.

handset lifters by manufacturer brand

As you can see from the graphic above, handset lifters in general, all look very similar and they all perform the same function as noted. If you use a wireless headset without one of these, it will work fine but you won’t have remote call answering capability. The handset lifter provides the ring detection (incoming call alert) and the ability to answer/end the call remotely. If you don’t want or need remote call answering, then using a wireless headset without a handset lifter is exactly what you need. The connection to your phone is quick and easy and you’ll have all the features and benefits offered from the headset, just not the remote answering.

Connecting your wireless headset without a lifter to your phone takes just a few minutes.

  1. Plug in the AC power to a power outlet and to your wireless headset base
  2. Place the wireless headset into the charging base to charge up the battery
  3. Locate the telephone interface cable (modular clips on both ends of this cable) and plug one end into the wireless headset base into the port that has an icon of a complete telephone and NOT into the port that has an icon of a phone receiver.
  4. Plug the other end of the telephone interface cable into your phone. If you have a headset port (as pictured below), plug it in there.  If not, unplug the telephone handset receiver and plug the interface cable into this now vacated handset port.
  5. Plug the handset coil cord into the port on the wireless headset base that has an icon of a telephone handset as shown below.

picture of a telephone headset and handset ports

If you plugged into a headset port, then locate the headset button on your phone and press it. Make sure that your headset is turned on and if so, you should hear dialtone.

If you plugged into the handset port, you’ll need to remove the handset out of the cradle of the phone in order to get dialtone to make a call or to receive an incoming call. When done, you’ll need to place the handset receiver back into the phone cradle.

Remember, you don’t need a handset lifter (or electronic hookswitch cable) when using a wireless headset. Most people purchase them when buying a wireless headset because they want the remote answer/end functionality, but it’s optional and up to you. If you’d like to read more about handset lifters and hookswitch cables, check out one of our related blogs by going here.

If having long wireless range is a feature that would help you in your business, check out the new Discover D901 (over the head, single ear) or D902 (over the head, double ear) wireless headsets. These two models will give you 2-3 times the wireless range when compared to any other brand.  The demo is free and super easy to arrange.  Click below to get started.

graphic on trying out a wireless headset for free

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