If you have responsibility for purchasing or managing headsets for your Office or Call Center, it doesn’t take a long time to figure out that you have a lot of choices when it comes to brands and models. Among them include:
- Wired headsets
- Wireless headsets
- Monaural (over the head, single ear) styles
- Binaural (over the head, double ear) styles
- On-ear (models that are worn over the ear)
- Convertible (models that can be worn over the ear or over the head)
With all the available choices offered by the leading manufacturers, which do you pick? Does it make sense to give everyone in the office a voice in which headset they receive? Do you make the choice yourself on their behalf? Answers to these questions can be difficult.
This blog isn’t intended to suggest or recommend one headset style over another. That’s a personal or company choice that you’ll need to make. Instead, I want to discuss the value of standardizing on one specific type and why that can be beneficial to you in deploying and managing headsets throughout your office or enterprise.
If you’re managing office headsets now and if you have a variety of brands and models, then you know the challenges this can create. That said, here are some key reasons why I believe standardizing to one brand and model of headset makes sense.
If you have one style of headset that’s used across your office or enterprise, it makes things much easier to manage. You have one make and one model that’s common to everyone, so when it comes time to order replacement parts and pieces or get out replacements etc. you’ll have a much easier time getting things done. Fewer things to account for and fewer things to manage. Who wouldn’t like that?
When placing an order and then receiving the headsets, your next move is to deploy them. Whether that’s your job or somebody else’s, the task is accomplished much easier if there’s commonality leading to simplification. One process, one product, one message to deliver to the staff. Deployments go much quicker and the assortment of problem calls that follow are reduced and easier to handle.
Every headset at one time or another will develop an issue. This could be due to a faulty cord that’s causing static in the headset, a battery that’s needing to be replaced, a broken piece or anything else that’s resulting in the headset not operating properly. With a standard in place, the issue of troubleshooting is highly simplified. The troubleshooter will have a high degree of familiarity with the headset in use which helps to speed up the diagnosis and subsequent solution and the headset trouble tickets can be cleared more quickly. Good for the employee too because they experience less downtime and have appreciation for the quick fix as most who wear headsets count on them daily.
If you have a wide assortment of brands and models, the matter of stocking replacement parts can get tricky. Which parts do you stock and how many? How often to order them? Are you finding that you’re overbuying one item but finding yourself coming up short on others? This delicate balancing act can be simplified and improved upon by taking a standardized approach to the headsets you purchase and deploy. The amount of different parts and pieces that you’ll need to keep on hand will be significantly reduced which helps to make things run more smoothly due to having commonality among products and parts that can be used interchangeably throughout the organization.
The simple fact of having one model to orient the employees on helps to make the training task much easier. Additionally, employees can seek sideline headset advice when needed from co-workers which gives them access to immediate answers as everyone is using the same headset. Whether the headset orientation takes place face-to-face or via computer, the task is greatly simplified when a standardized headset approach is taken.
When deploying headsets to a broad audience or across an enterprise, you’re bound to encounter individuals who have sensitivities to one wearing style or another. For example, some might have sensitivities to headbands. Headbands might cause them to have headaches, or even worse, migraine headaches. Clearly a headband style headset wouldn’t work out well for these individuals. Situations as I’m describing here will need to be handled on a case by case basis. Generally speaking though, establishing a company standard for headsets will prove to be an exercise well worth the time invested.
If you’re looking for a great headset to standardize to, consider the Discover D901. Why would this be worth your consideration? Consider these points:
- 2-3 times longer wireless range than any other headset (up to 1200 feet vs. 350)
- Twice the warranty. The Discover D901 comes with a 2-year warranty vs. 1.
- Connection to your desk phone AND to your PC – future proof yourself today!
- 4 times faster battery charge time at 45 minutes vs. up to 3 hours on other brands.
- Lightweight, super comfortable and fantastic sound quality.
Better still, why not try one out today and see for yourself? It’s free to try for a full 60 days and there’s no cost, no obligation and no sales pressure, just a good old fashioned test drive. Click below to start your free trial today!