5 things to try if you don’t have dial tone in your wireless headset

skeleton in suit with headset and spider webs saying i really gotta get back to work

Anyone who works in an Office or Call Center and relies on a wireless headset to get their job done, understands the inconveniences and loss of productivity that headset issues can create. One such issue is when you can’t get a dial tone from your wireless headset. Productivity comes to a grinding halt and the time lost can’t be made up.

Not being able to hear a dial tone in a headset is a fairly common issue that we receive calls on regularly here at Merritt Communications.  So why is it that headset users experience this condition or better yet, what can you do if this condition comes knocking.

This blog is designed to give you a few ideas on what you can try in order to help restore dial tone to your office wireless headset should you suddenly find yourself dial toneless.

1The first thing you want to check is the compatibility setting.  All wireless headsets have an adjustment that allows the headset to work with different types of phones. Each phone type has a specific headset setting for the headset to work properly.  This is the first, and best place to start because if you don’t have this on the right setting, you won’t hear dial tone or you’ll have static or feedback.  Below are some examples of where this adjustment is located on a few of the most popular models being purchased today.

Discover D903 charging base adjustments

Once you turn the charging base over, you’ll see the button that can be moved into several positions.  Check with your vendor or user guide to determine the right setting for your specific phone.

Plantronics CS50 wireless headset base compatibility dial

The circular dial shown above can be turned clockwise or counter-clockwise and the setting aligns with the raised ridges on the body of the base. Align the number to these ridges and make sure you’re 100% on the specific setting. Getting it, say, 98% into position can cause the headset to work incorrectly or not at all.

Plantronics CS500 series wireless headset base

Easy to find by turning the charging base upside down.  Make sure to put the red slider firmly into the desired setting to assure proper headset performance.

Plantronics Savi 700 series wireless headset base controls

Put some pressure on the compartment door cover and drop down the door. You’ll see a white slider. Move it into the proper position with the desired letter showing in the slider window.

With these wireless headset models or others, refer to your user guide for correct compatibility settings. Otherwise, call or email your headset vendor for personal assistance. Feel free to contact us if we can help you in any way!

image of Doug Merritt saying we're here to help

2. Double check to make sure you have the headset connected properly.  Believe it or not, newbies and seasoned IT professionals alike can all get wireless headsets connected wrong.  It’s easy to do even for those of us who work with them every day.  Check to make sure that you have the right cords plugged into your wireless charging base and the other end of these cords plugged into the correct port on your phone. Once you confirm this, make sure that each cord is fully snapped into place. It’s easy to get these cords plugged in but not fully. This can result in no dial tone as well. Below is an image of your typical phone connections.

image of bottom connections on a telephone

3. Make sure that you’re operating the headset correctly. Be sure the battery is fully charged and the headset is connected properly. Then, make sure that you’re operating it right. Simple things like removing the handset from the phone cradle (to get a dial tone) is needed if connecting through the handset port. Or, pressing the headset button on the phone in addition to the call control (on/off) button on the headset is needed to get a dial tone if connecting your headset through the headset port on your phone.

4. You could have a bad component. Examples include:

  • A bad connector cord (telephone interface cord). 
  • A bad battery or even a dead battery
  • A bad ear speaker (blown speaker or a short in the cord)
  • A defective headset top
  • A defective headset base

One of the best ways to test for these types of issues is to use the component from a known working headset. For example, if you think it could be a bad telephone interface cable, remove one from a working headset and try it on your unit. If the problem persists, move on to the next component.

5. You could have a bad phone or phone line. Make sure that your phone cord is plugged in fully to your phone and to the phone jack. Make sure that you have dial tone in the handset receiver of the phone.  If so, and the headset isn’t giving you dial tone, then the problem isn’t with your phone. On the other hand, if you don’t get dial tone from your phone receiver, try another phone and/or another phone line cord.

graphic saying still having issues?

Call us @ 800)  (683-5715

Email us @ info@merrittcomm.com

We’re here to help!

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