Is your Plantronics HL10 handset lifter not hanging up properly? Read this for tips on getting that resolved.

telephone with a handset lifter connected to it.

telephone with a handset lifter connected to it.

Here’s the deal. You receive a new wireless headset with remote call answering capability. You unbox everything, get it all set up with the battery charged and when it comes time to test things out, you find that the lifter won’t return the phone receiver to the cradle correctly. It comes out of the cradle fine, but when you end your call, the handset receiver doesn’t hang up right. So, how are you supposed to end a call and be available for another when away from your desk if you can’t get the phone receiver back to where it needs to be?

This is an issue that’s shared by a lot of Office workers who use wireless headsets. In this blog I’ll share some thoughts on what you can do to help resolve this problem.

In most cases when you’re experiencing this issue, it’s due to the handset lifter needing to be adjusted. More specifically, when you install a lifter, it needs to be positioned correctly beneath the handset so that the alignment is right. If you have the lifter positioned, say, too low (downwards in the direction of the handset mouthpiece), then when it comes time to hang up the receiver, it will bind on the receiver cavity not allowing it to hang up. At this point you’d need to hang up the receiver manually which defeats the purpose of the lifter in the first place.

Below are some images that give you an idea what this looks like when positioned incorrectly and the resulting problem.

HL10 handset lifter installation positions

The second reason why a lifter can fail at hanging up correctly is due to the slope or angle of your phone.  If the angle is somewhat steep, the handset will naturally gravitate downwards when raised out of the cradle. This is especially true with Polycom SoundPoint iP phones because these phones don’t have a rest for the receiver mouthpiece that prevents this slippage.  See the image below for an example of what I’m talking about here.

HL10 handset lifter on Polycom iP phones

The solution for these Polycom phones is to either:

a) Purchase an “L” bracket that provides handset receiver support and helps to avoid it from slipping downwards.  I’ve included an image below so you can see what this looks like. This bracket adheres to the lower left side of the Polycom iP phone and gives the handset receiver a resting place so when raised, it doesn’t slip.

L bracket and Polycom SoundPoint iP phone

Polycom with L bracket

b) Replace your handset lifter with an Electronic Hookswitch cable. This cable provides the same functionality of a lifter (ring detection and remote call answering), but eliminates the need for the receiver to be raised or lifted out of the cradle.

Electronic Hookswitch Cable for Polycom phone

Another solution that you can try for other, non-Polycom phones is to reduce the angle of the phone.  Many phones allow you to adjust the phone angle and in this case you want less angle rather than more.  More angle encourages more slippage and more slippage encourages more problems with the receiver hanging up correctly.  Reduce the angle and see if that doesn’t correct the issue. Below are a few images of what I’m referring to here.

3 images of Cisco phone at varying pitches

Hopefully these suggestions can help you with any handset lifter hang up problems you might be experiencing.  If you’re still having problems and would like some free expert help, just contact us and we’ll be happy to assist you in any way we can.

If you’re in the market for a new headset consider TRADING IN your current model. There are a number of reasons why this makes sense. Click on the banner below to request your free trade in quote today.

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