The Plantronics name has always been synonymous with quality. Quality in the products they produce and quality in the support that follows. So for a lot of good reasons, the name Plantronics surfaces whenever there’s a discussion about headsets used in Offices or Call Centers.
In this blog I’m going to provide my views on one of their models, the Plantronics Savi 740 wireless headset. I should add here that my views are based on many years of installing and troubleshooting these wireless headsets and my views are therefore based on a lot of hands on experience.
The Plantronics Savi 740, sometimes referred to as the W740, is an upgraded model to the Plantronics CS540. The CS540 connects to a desk phone only and comes with on-ear and over-the head wearing styles. The Savi 740, by contrast, connects to a desk phone, PC and a Mobile Phone and comes with three wearing options; on-ear, over-the-head and behind-the-neck. The battery in the Savi 740 is upgraded as well and though it doesn’t provide you with more talk time, it’s easier to remove and replace when compared to the battery on the CS540 model.
That said, let’s see what makes the Savi 740 a good (or not so good) wireless headset.
The main reason why someone would select a Plantronics Savi 740 besides the specific wearing style, is the connection options. You simply wouldn’t purchase a Savi wireless headset unless you need more than desk phone connectivity. In this case, PC and/or Mobile Phone connections. In my experience, a lot of customers purchase Savi headsets for desk phone and PC connectivity but most of the time they don’t use the Mobile Phone feature. If your headset search is restricted to Plantronics only, then this makes some sense though the Voyager CS model can give you some connection options beyond what the CS540 offers, but I’ll save that for another blog.
Below is a table that shows some of the positive and negative points of the Savi 740 headset. Additional comments will follow.
Based on the table above, how would you rate the Savi 740? Would you give it a thumbs up or a thumbs down?
For me, I’m giving it a thumb up. The Savi headset, though not perfect, is an awesome product. The headset top is very light and comfortable, it connects to many different devices giving you a lot of flexibility with one headset. The Savi 740 offers a wearing style for just about anyone; on-ear, over-the-head and behind-the-neck. No optional wearing accessories to buy because they’re all included.
There’s even a software program available through Plantronics called HUB that gives you access to headset adjustments right from your desktop.
Honestly, I could start rambling here mentioning things like the 4 headset conference feature that’s great for training or conference calls, sound quality, ease of use and versatility to name a few, but I don’t want to appear as though I’m drooling all over the place here. Simply stated, the Savi 740 is that good. Having said that, I wouldn’t be doing my job if I didn’t raise a few things that could be improved upon. I’ll admit that I had to dig, heck, maybe even stretch a bit to come up with some things that leave the Savi 740 coming up short. Still, here goes.
A lot of headsets in the market will give you more talk time than the Savi 740.
The 740 is rated at 7 hours of talk time, which is in narrow band mode. If you use HD phones and want to capture that “God Like” sound quality, then you’ll need to move over to a wideband setting. Doing that reduces your talk time from 7 hours to about 5. So I’ll give it a bit of a knock here, albeit a minor one. On the subject of battery, it takes a bit long to charge it up at 3 hours. Some models can charge batteries in about 45 minutes like the Discover D901, D902 and D903. This is four times faster. So, my minor knock earlier just rose one click.
If you work in a noisy office or Call Center, this might not be the model for you if you want to trim out some of that nasty background noise.
In workplaces like these, you’d likely be better off seeking a binaural (double ear) model that helps remove unwanted background noise. One example is the Discover D902 long-range wireless headset. Ask us for a free demo today so you can experience longer range and quality sound in a compact wireless headset. Contact us today to learn more.
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