How To Fix Echo on Your Jabra Pro 920 Wireless Headset

Jabra pro 920 and a graphic of echo

Jabra pro 920 and a graphic of echo

Anyone that’s used a headset knows that you can experience echo. Echo can be sudden or something that develops over time. In either case, when you want clear communications echo isn’t something that’s welcome.

This blog will give you some pointers on how to resolve echo in your Jabra Pro 920 wireless headset.

There are a few things that can be causing echo in your Jabra Pro 920 headset. Below are the most common culprits.

telephone keypad

When your phone volume is set too high, it can be one of the leading causes of you experiencing echo.  Turn the PHONE volume down to about midway and see if that and that alone doesn’t resolve your issue.  If not, move on to number 2.


Jabra Pro 920 base showing the microphone adjustment

Having the microphone set too high is one of the leading reasons why customers experience echo in their headset. Turn down the mic volume as illustrated above then make a test call to see if this resolves your echo problem. If not, try number 3 below.


Jabra Pro 920 base showing compatibility adjustment dial

If this dial is on the wrong setting, it can result in a number of bad sound quality issues, one of which could be echo. Turn this dial when you have a live, open line (so you can hear the dial tone in your headset). When the dial tone sounds the clearest, make a test call to see if the echo problem has been resolved.


business woman wearing a headset

If the microphone is positioned too close to your mouth, it can cause audio quality issues. As a best practice, place the headset microphone as shown in this picture. You should talk “over” the mic rather than into it and it should be approximately two fingers width from the side of your face.


word graphic saying final thoughts

Echo can also be a combination of the things outlined above. In other words, you might need to lower your phone volume as well as your Jabra Pro 920 microphone volume too. You might also need to change the compatibility setting and lower the microphone just a bit.  In order to nail down the root cause(s) of your echo, you’ll need to try the things above or a combination of them.

If you still have sound quality issues that you’d like to resolve, contact us for some free, expert advice. We won’t charge you for the assistance and you might just find a solution to your problem by reaching out to us.

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business people on headsets requesting customers to call for free assistance


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